What do we mean by personal data? Well, some examples of data we collect include your name, your address information, and credit card, password… really any data that could be used to identify you.
There’s a lot of information provided in this document, so we understand if it’s a lot to take in. If you have questions, please contact our privacy department by emailing us at firstname.lastname@example.org. We actively monitor this inbox.
When we collect your private data
Data you provide
We typically collect private data collected from you when you voluntarily provide it to us, for instance, when you:
Other data associated with your account
We also collect and store personal information in less-obvious ways in order to provide our products and services. These include:
Data offered by your web browser
We also utilize information freely offered by your web browser such as:
Like many websites, we use "cookies." Cookies are alphanumeric identifiers that Techpotter and its partners transfer to your computer's hard drive through your web browser to enable our respective systems to recognize your browser. We and our partners use persistent, identifying cookies to remember your information and to link your activities to you as well as temporary cookies. While you can take steps to turn off, block or disable cookies, if you do, Techpotter may not function and appear as we have designed it. Nonetheless, if you want to take these steps, you can do so by following the instructions associated with your browser. Our cookies and the cookies collected and stored by our trusted partners are used for purposes that include:
Your IP address
The IP address of your computer is recorded and used for several purposes including:
Supplemental data may be received about you from data taken from public sources and other sources such as companies we have paid, and other trusted partners, using data we have already collected about you. We use this data to detect fraud, detect account intrusion, and to better deliver products and services. For example: we determine your location data from ipinfo.io based on your IP address for security purposes.
What we do with your collected data
Techpotter seeks to reduce the amount of data we collect, and limit its use to situations where we have been granted permission to collect the data.
We pledge to use this data solely in order to provide, improve, and optimize our products and services, to fulfill contracts, record-keeping, or regulatory obligations, or as required by a law enforcement agency, lawful order, or as required or permitted for other lawful purposes. Here’s how we use the data:
Providing and improving products and services
Sharing with trusted third parties
We utilize trusted third parties and contractors to provide our products and services and we may share your personal data with them, for instance:
If you connect to us from outside the country in which our servers, a partner’s servers, or a member of our staff are currently located, your data will pass across international borders.
Sharing via WHOIS, with registries, and data escrow providers
WHOIS is a distributed database of all domains. The WHOIS system allows varying levels of public access. WHOIS can be used to list private contact information related to a domain. Techpotter won't publish any of your personal information in WHOIS unless you give us explicit permission to do so, or we are required to do so by the policies of a given registry, for instance: .us, .fans, .nyc, and .am. In instances where your data is required to be publicly shared by a registry, we will make it clear at the point of purchase.
We understand that WHOIS is often the only method by which someone can locate and contact a registrant, so Techpotter provides a anonymity-preserving web-based contact form that allows you to be contacted by third parties for technical, legal, or other reasons related to your domain registration. The URL of this form will be presented to any individual querying your domain on our WHOIS servers if you are using our WHOIS Privacy service, or your data is redacted. Techpotter will take reasonable measures to prevent abuse (for instance, spam) via this web form. However, even though your identity is protected, you may still receive undesired messages from third parties submitted via this method. If you feel as though the web form is being abused, please let us know at email@example.com
Even if your data is redacted in WHOIS, Techpotter will still share it with the domain’s respective registry, such as .tech, or .app. Our regulator, ICANN has insisted that registries in turn redact your information in WHOIS, however Techpotter cannot guarantee their compliance.
For maximum protection of your data, Techpotter will continue to offer its free WHOIS Privacy service after May 25, 2018, except on TLDs that do not support it (for example: .us, .fans, .nyc, and .am.) Users subscribed to this free service still won’t have their personal data revealed to the public, but additionally the data won’t be shared with the domain’s respective registry unless the registry requires us to submit it. However, even in the case of registries that require us to share your personal data when WHOIS privacy is enabled, we have received assurances that said data will not be published in WHOIS. You can enable or disable WHOIS Privacy from Domain Management. Again, if you do not utilize our WHOIS Privacy service, the registry may potentially list your contact information in their WHOIS database.
If you wish to waive your right to redaction of your personal contact information in WHOIS and/or decline our WHOIS privacy service, you can do so from Domain Management. Your personal information associated with the domain on which you have declined redaction will then be publicly available in TechPotter's WHOIS database and potentially the respective registry’s WHOIS database as well.
Your personal information associated with your domains may be shared with data escrow providers if Techpotter is required to share such data by contract, regardless of if you have chosen to redact the information from WHOIS or utilize our WHOIS Privacy service. We are required to share your data with data escrow providers as an extra security/stability measure to protect your domain registration. These data providers may in turn share that data with our regulator, ICANN, if contractually required.
Law enforcement and compliance with our regulator, ICANN
We will reveal your personal information to law enforcement, governmental authorities and private parties as required by the law. We may additionally disclose your personal data to comply with a legal process or claims process, to protect an individual’s safety, or to comply with requests from 3rd parties with legitimate interests. So long as we’re not legally or procedurally barred from doing so, we’ll try to inform you when we have revealed your personal data in one of the above scenarios.
If you believe that you or a 3rd party you legally represent has a legitimate interest and right to access personal data currently being redacted by Techpotter AND that this right overrides the interests and fundamental rights of the data subject, please contact firstname.lastname@example.org. Requests for access to non-public WHOIS information will be answered within 30 days.
Based on your account activity, we may market to you. We do utilize automated decision-making processes in order to decide how to market to you.
Where your data is stored
Personal data collected by Techpotter is stored in a variety of locations: on servers operated by TechPotter, on servers operated by our trusted partners. Additionally, our regulator, ICANN requires that some of your data be stored on secure servers of data escrow providers such as Iron Mountain.
We will also share domain contact information with top level domain registries such as .com, .nyc, or .horse as contractually required and to complete domain registrations. Again, your data may be transferred across international borders if the server resides in a different country from you.
How we secure your data
Techpotter utilizes industry-standard practices for safeguarding your private data, including encrypting your data. We utilize physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access to, maintain data security of, and correctly use your information, although we do not guarantee its security.
We ensure our partners follow best-practices for safeguarding your data as well. For instance, click here to see our credit card processor Stripe’s privacy procedures: https://stripe.com/docs/security/stripe
How long we retain your data
We generally only retain your personal data for as long as required to provide the products and services we offer. However, there are a few instances where we’ll still hold on to your data after it’s no longer needed to require our products and services. For instance: as necessary to complete a contract with a trusted partner, due to legal or contractual requirements, including regulatory contracts, and for financial accounting purposes.
How to request we delete your personal data
Techpotter will only retain the data we need in order to provide our products and services and as needed to fulfill our contracts. If you wish to have data removed that we rely upon to provide our products and services, you may request such data be deleted by emailing your request to email@example.com. We will delete everything other than what’s required for contractual or required record-keeping purposes.
In most cases deleting your personal data will also require the deletion of your account and deletion or transfer out of any domains or products and services to another provider.
We will respond to any requests to remove personal data within 30 days.
Do Not Track
“Do Not Track” is a signal your browser can send requesting that you not be “tracked.” Due to a lack of industry consensus as to what this means, Techpotter will not alter how it behaves when it receives this signal.
TechPotter's website or communications may provide links to other sites. We are not responsible for the privacy practices of every link. We encourage you to be aware when you leave our site and to read the privacy statements of every web site that collects your personally identifiable information.
Techpotter is intended for customers 18 years or older. If you know of anyone under the age of 18 who has provided us with personal or identifying data, please let us know by contacting us at firstname.lastname@example.org
Techpotter offers web hosting services, including hosted site builder and shared hosting. Any data that you upload or otherwise input into our web hosting service is your own responsibility and may become viewable to the public.
We will respond to all requests and inquiries within 30 days.